Q1. What are your terms of packing?

A: This depends on customer requirements.
 

Q2. What are your terms of payment?

A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

Q3. What are your terms of delivery?

A: FOB, CNF

Q4. How about your delivery time?

A: Generally, it will take 15 to 20 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
 

Q5. Can you produce according to the samples?

A: Yes, we can produce by your samples. but you need a cost sample and freight charge.

Q6. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the freight cost.
 

Q7. Do you test all your goods before delivery?

A: Yes, we have a 100% test before delivery

Q8: How do you make our business long-term and a good relationship?

1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Every TBR tyre purchased from Keluck tyre Co., LTD and bearing our brand name is warranted by this warranty policy. The manufacturer/Newell Tyre assures the customer by offering a warranty against product failures attributed to a deficiency in design, materials & workmanship. Compensation to the customer is offered equivalent to the value of the remaining life of the product, which has failed due to manufacturing defects. The warranty Policy & Procedure can be documented as under:
LIMITED WARRANTY
The compensation amount will be determined by multiplying the Current Adjustment Base Price (C.A.B.P.) by the percentage of tread depth remaining on the returned tire. The cost of mounting, balancing and any other service charges should be paid by the owner. Compensation amount= C.A.B.P x (Tread Depth Remaining on Returned Tire / Tread Depth on New Tire)
PROCEDURE
The customer shall report to the manufacturer/Keluck Tyre the details of the product, which has failed due to manufacturing defect in the Claim form (attached), along with two pictures of the Failed product showing the defect and serial number in the product. On receipt of the claim form & the pictures of the failed product, the manufacturer/Keluck Tyre will offer compensation based on the report or request the customer to hold the failed product for examination by their Technical expert, whose visit shall be arranged within one month from the date of receipt of the claim form if needed. Credit against the approved claims shall be given either against the next consignment. Name & address including e-mail ID, of the Manufacturer’s representative, to whom the claim forms are to be sent should be mentioned on the claim form.
EXCLUSIONS
A. All our warranties are limited to the original purchaser and the original vehicles on which they are mounted, and are not assignable to subsequent purchasers or vehicles.
B. This limited warranty does not apply to tires which are being serviced under the following conditions:
• Willful Abuse/Collision/Wreck/Fire
• Continued use while flat or severe under/over inflation
• Road Hazards including without limitation, puncture, cut, impact break, stone drill, bruise, bulge, snag, collision
• Premature or irregular wear due to vehicle mechanical reason
• Conditions resulting from without limitation, improper mounting, under inflation, improper tire size, defect in vehicle, abuse
• Ozone or weather cracking in tires over 1 year from the date of manufacture
• Ride disturbance complaints after 2.0mm tread wear
• With less than 2.0mm depth
• With the serial number cut or buffed
• Racing & off-road use and misapplication
• Tires dated over 1 year from the date of manufacture
• Loss of time or use, inconvenience or any incidental or consequential damage Qingdao Keluck Tyre CO., LTD. shall not be liable for any other warranty or representation of any kind, expressed or implied, without prior written agreement.